FAQs

To submit a new idea/option, please Create a ticket Idea/Option Suggestion via Contact Us.

You can also attach some supported images for reference. We would love to hear from you and we want to know what you want to be able to buy at Uniwoof!

You can check the product description on each page for size information.

You may find instructions on How to care for your product(s)– and keep them for longer in the product description listed in each product page. If you think any piece of information is missing or confusing, please feel free to Contact us here.

In the event that the discount code hasn't already been applied automatically to your order, there should be a "Discount code" box showing up during check-out for you to manually type the code in.

If you had forgotten to apply a discount code that was offered to you, please contact us via here with your code, our team will respond to you promptly!

Some offers expire after a fleeting period so make sure the code is still valid by the time you order. If all is correct but it still doesn't work, you can contact our Support Team at Uniwoof.

Discount codes don't stack. Only one discount at a time can apply to a single order.

When your order was placed and processed successfully, you should receive an automatic confirmation via email or phone you provided. If you don’t see it in your inbox, please check your Spam or Junk folder.

If it’s not there, Contact Us so we can look into it for you.

Most of our products offer a preview after you add your custom details.

However, if a product doesn’t have this feature yet, just contact us within 2 hours of placing your order, and we’ll be happy to send you a preview!

The package only shows the Recipient's Name, Shipping Address, and order's Tracking Number. 

Any information related to the receipt or price tag will not be included.

You will have within 02 hours after placing an order to cancel/modify your order. Please contact us via Contact Us with your order ID and a reason for your cancellation as we’re always looking to improve or detail for your changes.

After this timeframe, the order is locked for processing and no information including product or shipping address details can be modified/cancelled.

The name field is required when ordering, however, if you do not want to show names on your order, please contact us here, we are happy to remove them.

If the shipping address on your order is incorrect, please get in touch with our Support Team as soon as possible so that we can change with our fulfillment center.

The billing address cannot be changed once the order is put in. Please rest assured that as long as the shipping address is correct, the order will be delivered to you.

The delivery time should stay in line with the time frame shown on the product page. You can find out more here: https://uniwoof.com/pages/shipping

The tracking number should be sent to you via email as soon as the order is ready to ship. If you don't see new updates in the tracking for a while (10 days), please feel free to Contact Us. We will look further into the issue and get back to you in a timely manner.

If the tracking information for your order hasn’t been updated in several days. Here are some reasons behind tracking information may not be updated:

• Holiday Rush
• Delay on the part of the carrier
• Weather Conditions
• Packages are not scanned at intermediary stops.

Other times, it's just the carrier running behind. It happens from time to time so we sincerely hope for your understanding and patience. If the lack of updates drag on for more than 2 weeks, please feel free to logde a ticket via Contact Us. We will look further into the issue and get back to you in a timely manner.

We would like to suggest you check some things on your end first:

1. Check the shipping address if it's correct.
2. Check around the delivery location or the entrances of your residence (ex: near back porches, bushes, garages, or other places that the driver may have left it).
3. Check if someone else accepted the delivery, a neighbor, or another resident received the package.
4. Contact the local post office to inquire about your order.

If you still don’t have your order after that time please let us know. We will try our best to help you.

Packages are usually returned to the sender when the address given is insufficient (wrong or doesn't have secondary address such as apartment number if the customer resides in an apartment building, etc.) or when the customer is absent during several delivery attempts. If it's due to the former, we regret to inform you that you will not be eligible for our after-sale policy.

Please contact our Support team if you wish for a paid reprint or a detailed analysis on the issue. If it's the latter, please kindly contact the local Post Office to see if the package is still stored there.

We're afraid that our standard shipping package doesn't support forward request. You may request the package to be held at the post office then retrieve it later but please note this settlement is between you and the P.O so if the package ends up being lost, we should not be held liable for the outcome or a reprint of the order.

Sometimes items are split-shipped because they are manufactured in different facilities. You should be notified about this via your email provided. However, if the email indicates that all have been delivered and you are certain some items are missing, please don't hesitate to Contact us here.

Packages might arrive empty due to a manufacturing error or packages get damaged during transit and the contents spill out. If this occurs to you, please report the problem to us with photo of the shipping label, and the empty package, we will try our best to have it sorted out for you.

All items at Uniwoof are made after customers place orders so we can not accept returns when the customers suddenly have a change of mind upon receipt.

Uniwoof, however, do stand behind our products and will offer reprints if the products are indeed defective, wrong or damaged. You only need to let us know with well-focused photos of the product(s) and we will review the claim immediately.

If you had received a defective/damage product, please send a ticket with well-focused photos of the shipping label(s) and the product(s) via here, we will review the claim immediately.

Preview images may slightly differ from the real products due to file rendering process and the light of your monitor's display, thus, we sincerely ask for your understanding in case of minimal difference.

Meanwhile, if you think the difference is unacceptable, please don't hesitate to Contact us here and bring your concerns to our attention. And please don't forget to submit a photo of the product(s) as well.

• Pay with Credit/Debit Card

Please note that we do not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

• Pay with PayPal

When you place an order with PayPal, after clicking “Complete order”, you will be redirected to PayPal to complete your purchase securely. You can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Here are a few reasons why your payment may have been declined:

• The payment details you entered don’t match your card information. Even a small typo can cause a failed transaction.
• Your card may require an extra security code for online payments. This code is provided by your bank.
• You might have reached your credit limit. Contact your bank to check if you've exceeded your purchase limit.
• Your card may have expired—double-check that it’s still valid.
• Our risk center flagged and rejected your order due to certain factors.

For more details, your bank can provide information about your card and payment options. If you paid through PayPal, please contact them directly.

Still need help? Feel free to reach out to us!

If you notice duplicate transactions, please wait to see if they appear on your final billing statement.

Here’s why you might see multiple charges:

• Declined Payment: If your credit card was declined on your first attempt, a pending transaction may still appear in your account.
• Authorization Hold: Some banks temporarily hold funds before processing the actual payment. This is a pending transaction and will disappear within a few business days if no payment is completed.

No funds are taken for declined or pending transactions, and these should clear from your statement soon.

To double-check, review your order history for any duplicate orders. If you need to cancel them, contact our Customer Service Team within 2 hours of placing your order. We're happy to help!

Uniwoof adheres to the highest industry standards to protect your personal information from our online purchase. We take all reasonable care to make our Website secure and to prevent fraud.

Your card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Note: To prevent unauthorized access to your account and to ensure your personal data remains secure, please do not share with anyone your login or password details.